Delivery service is not available at restricted areas, non-permanent addresses, frontier closed areas, outlying islands, warehouses and premises which are not accessible by elevator. Designated outlying island areas including Discovery Bay, Ma Wan and Tung Chung, may be subject to additional charge. However, other outlying islands (such as: Cheung Chau, Lantau Island, Mui Wo, Tai O, and Hong Kong International Airport) are currently out of our service coverage area.
If elevator is not available at the premises / out-of-service when the time of delivery, additional stair charge may apply for each floor except the ground floor (every ten steps in sum will be regarded as an individual floor). Regarding the charges of delivery and other additional charges, these shall be paid in cash to the delivery staff directly.
For details of the additional charges, please contact us for more details.